FAQ's

What forms of payment do you accept?

How may I check the status of my online order?

Is it possible to make a change to my order or cancel my order?

How will my order be shipped and what are your shipping/processing rates?

Is it possible to ship my order outside the U.S.?

How is sales tax calculated on my purchase?

Is your online site secure when submitting my credit card information?

What is your privacy policy?

What is your return policy?

What is your Holiday order return policy?

What are your 2008/2009 Holiday Shipping Schedules?

What forms of payment do you accept?
All prices are quoted in U.S. currency and are subject to change, at any time. Payment for orders may be made by Visa, MasterCard, Discover Card, or American Express.

How may I check the status of my online order?
Once an order has been received and processed, you will be sent an email confirmation of your purchase. You will receive a second email confirming your shipping status and a tracking number for your package with the designated carrier, which you can then track online through the designated carrier's website.

Is it possible to make a change to my order or cancel my order?
Any changes to orders or cancellation of an order must be made by calling us at 813.839.4544, within 24 hours of placement of your order. Should you need to leave a message, please include your name, your order number, along with your telephone number, and your call will be returned during regular business hours.

How will my order be shipped and what are your shipping/processing rates?
We are a small company and try our best to compete on shipping levels. Once you have placed your order through our website, your package(s) will be shipped via Standard Ground Delivery, to arrive within seven business days after the date of order processing confirmation. Should there be a delay in processing or shipping your order, you will be contacted via telephone or through email. When ordering multiple items, some pieces may arrive in separate shipments. You may also choose Expedited Delivery within the 48 Contiguous States at a mid-premium level, to arrive within four business days after the date of order processing confirmation. You may also choose Rush Delivery within the 48 Contiguous States at a premium level, to arrive three business days after the date of order processing confirmation. Expedited shipping and Rush shipping are not available for oversized items or items shipped directly from a manufacturer. Overnight shipping is not yet available. In the event an item is not eligible for Standard Ground Delivery, due to size or weight, a special delivery charge will be listed alongside the item's price. This type of special delivery charge will be in lieu of the regular standard shipping/processing rates.

Shipping rates and delivery times are calculated as follows:

*Shipments to Alaska, Hawaii and the U.S. Territories may be sent via parcel post. Shipping to any U.S. Territory will need to be verified prior to order finalization and credit card processing. Some oversized items are not able to be shipped outside of the 48 contiguous states.

All orders placed today are processed the next business day, regardless of Standard shipping, Expedited shipping or Rush shipping requests. Orders placed on Saturday or Sunday will be processed on the following Monday, excluding Holidays that fall on that Monday. Any local taxes or duties outside the State of Florida are the sole responsibility of the purchaser/recipient and are payable upon receipt of the goods to the local taxing authority.

Standard Ground Delivery Shipping Charges & Processing Rates*:
Order Sub-Total / Shipping & Handling Charge
$0.01 - $25.00 = $8.00
$25.01-$50.00 = $10.00
$50.01-$100.00 = $15.00
$100.01 - $150.00 = $18.00
$150.01 - $200.00 = $20.00
$200.01 - $250.00 = $23.00
$250.01 - $300.00 = $25.00
$300.01 -$400.00 = $28.00
$400.01 - $500.00 = $30.00
$500.01 - $600.00 = $35.00
Over $600.01 = 8% of Merchandise Total
*All shipping/processing charges are subject to change.

Seaside will not ship any product to a P.O. Box, as FedEx and UPS require a numerical street address for all deliveries. See below for our 2009 Holiday Shipping Schedules.

Is it possible to ship my order outside the U.S.?
No, we are not presently shipping outside the United States or any of its U.S. Territories.

How is sales tax calculated on my purchase?
Sales tax is charged on all shipments delivered within the State of Florida and is calculated on your merchandise total, including shipping/handling charges. All local applicable discretionary taxes are included in the sales tax rate applied, in accordance with the rates established for the delivery address.

Is your online site secure when submitting my credit card information?
Transacting business over the internet can be a scary situation and we understand the concern with giving out your credit card information. While no company can guarantee the transmittal of information over the internet as completely secure, in order to protect your personal information, specifically your credit card information submitted online, we have employed the use of advanced encryption and authentication devices, through our well known service providers. Not only do we subscribe to the use of industry standard tools such as Address Verification Service and Card Code Verification programs through our gateway service provider, we also utilize Authorize.net's Fraud Detection Suite tools to help identify, manage and prevent fraudulent transactions. We constantly monitor our operations as a first step in detecting suspicious activity. As an additional measure of visible comfort, you will also see our SSL encryption logo when you are requested to provide your credit card information, which is one of the steps we take in making sure our online system is as secure as possible. This certificate, a Secure Sockets Layer (SSL) Certificate, enables encryption of your online transactions, providing a protective barrier around your credit card information. During this portion of the transaction, you will also see a "padock" in your browser's status bar, which indicates you are using a secure page with which to provide your personal information. We take security very seriously, however, in the event you are not comfortable with transacting business online, you are welcome to call us, during regular business hours, to facilitate your purchase over the telephone. We are happy to help in getting your packages on their way to you in a comfortable manner.

What is your privacy policy?

Seaside does not disseminate personal contact information or email addresses to anyone by renting or selling any information about its customers. Seaside is committed to its privacy policy of respecting and caring for your online privacy. When ordering products from us, you will be asked for personal information such as your name, address, contact information, credit card information or similar. While this information is not sold or rented to anyone, and while we do not keep credit card information in our company files, we may collect some personal information or purchase history to better serve you as our customer and to assist us in analyzing product performance. Initially this information will allow us to complete your order, later it will allow us to track your packages, answer your questions should you need to contact us via telephone, assist you with future purchases or simply notify you of new product lines. Obviously, if you do not order through our website no personal information is requested and, therefore, no personal contact information is collected about you.

When using a credit card to purchase information through our website, all care and security is provided through our gateway service provider, who also maintains the highest level of security.

What is your return policy?

We sincerely hope that you will enjoy every product ordered through our website, however, we understand there may be, occasionally, a need to return an item.

Should you need to return an item ordered through our website, we accept returns postmarked within 20 days from receipt of the merchandise for a full merchandise refund, credit or replacement. Merchandise refunds will only be applied to the original charged credit card (i.e. returns made to a Visa charge will be refunded to the same Visa card used during checkout). After 20 days, merchandise may be returned for defects only and must be postmarked within 30 days from receipt of the merchandise. When returning an item, please include your packing slip with a notation on the front as to the reason for the return and your requested action to be taken (i.e. exchange or refund as purchased) and ship your pre-paid package to:

Seaside DG
attn: K. Nix
5010 Bayshore Boulevard
Suite One
Tampa, Florida 33611

All purchases of custom orders, original artwork, or items under our Coastal Art categories are considered final sales, with no cancellation and no returns or refunds allowed. Should you have any questions regarding these items or custom orders, please give us a call prior to your order placement. We are here to help you with your custom order or artwork in order to alleviate your concerns.

Please feel free to call us with any questions regarding your return, during regular business hours, at 813.839.4544.

What is your Holiday order return policy?

Halloween merchandise will not be accepted for returns after October 31, 2009, and all Halloween merchandise much be postmarked to arrive on or before October 31, 2009. Christmas or Holiday merchandise will not be accepted for returns after January 8, 2010, and all Christmas or Holiday merchandise for return must be postmarked to arrive on or before January 8, 2010. All returned items must be returned in their original packaging and in the condition in which they were received. Please prepare your return shipment carefully and package and ship items so that damage does not occur. When returning an item, please include your packing slip with a notation on the front as to the reason for the return and your requested action to be taken (i.e. exchange or refund as purchased) and ship your pre-paid package to:

Seaside DG
attn: K. Nix
5010 Bayshore Boulevard
Suite One
Tampa, Florida 33611

Please feel free to call us with any questions regarding your return, during regular business hours, at 813.839.4544.

What are your 2009 Holiday Shipping Schedules?

All Holiday shipping schedules apply to in-stock items only and for delivery within the continental United States. Should you have questions about your purchase, please don't hesitate to call us prior to placing your order at 813.839.4544 during regular business hours or send us an email anytime. We will respond to your email request as quickly as possible.

Thanksgiving Deliveries:
For Standard Ground Delivery, order by Tuesday, November 17, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, November 25, 2009. For Expedited Delivery, order by Wednesday, November 18, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, November 25, 2009. For Rush Delivery, order by Thursday, November 19, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, November 25, 2009.

Christmas Holiday Deliveries:
For Standard Ground Delivery, order by Tuesday, December 15, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, December 23, 2009. For Expedited Delivery, order by Wednesday December 16, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, December 23, 2009. For Rush Delivery, order by Thursday, December 17, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, December 23, 2009.

New Year's Deliveries:
For Standard Ground Delivery, order by Monday, December 21, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, December 30, 2009. For Expedited Delivery, order by Tuesday, December 22, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, December 30, 2009. For Rush Delivery, order by Wednesday, December 23, 2009, 5:00 p.m., EST, for delivery on or before Wednesday, December 30, 2009.